FAQS

 

When will I receive my order?

Shipping times vary depending on the location. But generally, it usually takes between 7 and 12 days for you to receive your order.

 

My order is delayed, why?

We do our best to deliver on time but sometimes shipping times can be affected by factors such as product demand or unforeseen events. Rest assured that we will work diligently to resolve any delays.

 

Can I track my order?

Yes, once your order is shipped, you will receive an email with tracking information. You can use this information to track your order, remember to check your Spam folder.

 

What if I am not satisfied with my purchase?

We offer a return policy. If you are not satisfied with your order, contact us within 10 days of receiving it and we will provide you with information on how to return or exchange the product.

 

How can I contact customer service?

You can contact us through our contact form on the website or by emailing info@treisor.com we are here to help and will respond as soon as possible.

 

Can I change my shipping address after placing the order?

Unfortunately, we cannot change the shipping address once the order has been processed. Please make sure to enter the correct information during the purchasing process.

 

Do you offer international shipping?

Yes, we offer international shipping. Shipping times may vary depending on the location, and customers are responsible for entering the correct information to ensure smooth delivery.

 

How do you guarantee the quality of your products?

We guarantee the quality of our products, but we understand that issues may arise. If you receive a defective product, contact us immediately and we will resolve the situation.

 

Can I cancel my order?

We try to process orders as quickly as possible. If you wish to cancel, contact us as soon as possible. Once the order has been processed, it cannot be canceled.